- Help Desk Services
- Server Administration
- Network Management
- Call Center Services
- Business Application Services
- Application Portfolio Rationalization
- Remote Monitoring & Management
- IT Procurement & Asset Management
- Mobile Device Management
- CIO Services
- Managed Security Services
- Contract & Vendor Management Services
Call Center Services
LET US BE YOUR DIRECT LINE FOR SUCCESS
An organized communication plan is critical to the ability of any business to be able to function. But having a plan in place simply isn’t enough. How calls and communication are handled within any organization says a lot about your company and brand. Youtech IT Solution’ Call Center Services work as an extension of our overall Managed Services allows your organization to enhance professionalism and customer satisfaction with our customizable communication solutions.
Let us address your simple, high-volume support functions, while your employees focus on the more complex, high-value operations. We align our business culture with yours to ensure a true representation of your brand. This attention to quality allows Youtech IT Solution’ Call Center Services to build a true partnership between the two companies. Our team answers to custom scripts, processes and escalation procedures that have been pre-determined in our Service Level Agreement (SLA).
· CUSTOMER SERVICE & SUPPORT
Our associates act as an extension of your team to support your customers 24/7. We offer weekend and holiday hours to ensure your Call Center Services are Always On.
· DECISION TREES & CALL SCRIPTING
Youtech IT Solution’ Call Center Services are completely customizable. We help you create custom, dynamic scripts around your business needs to guide our agents through call and chat processing.
· INBOUND AND OUTBOUND SALES SUPPORT
Our Call Center Services experts work to qualify your leads for you. We act as an extension of your own sales department to nurture your leads through your sales funnel.
· EMAIL & ONLINE CHAT SUPPORT
Our experts are available for more than just phone calls! We can support all your call center needs through chatting, email, text services, in addition to our extensive phone support options.
· EMERGENCY RESPONSE SUPPORT
Youtech IT Solution’ Emergency Response Call Center Services support your business continuity plan when you need it the most! From texting to patching calls through, we ensure your business is prepared.
· SWITCHBOARD & LIVE RECEPTIONIST SERVICES
We provide you with 24/7 call answering, call screening, call forwarding, or live transferring by our call center services experts to let your business stay open around the clock